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Do³±czy³: 07 Lis 2024
Posty: 1
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 7 Best Online Chat Sites in 2024 |
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Imagine that any visitor to your website can get an answer to their question in a matter of minutes, without long waits and searching for information on pages. Online chats are created for this very purpose: they not only save time, but also help turn casual visitors into regular and loyal customers.
In this article, we will tell you about the 7 best online chats to install on your website in 2024. Choose the right tool for any purpose: process requests, consult clients, or solve technical issues quickly and efficiently.
What is online chat
Online chat is a tool that allows visitors to quickly bulk sms marketing contact technical support or a manager directly on the site. In essence, it is an alternative to the usual chats in messengers, built into web pages.
A chat button is always available on the screen (usually located in the lower right corner), and pop-up notifications with a call to action remind users to ask a question and get help right away.
Most often, users write to online chat for the following reasons:
Get a quick answer to a question - users want to instantly find out information about a product or service without wasting time searching the site.
Get help with your order - you have questions about delivery, payment, or product availability that need to be clarified before completing your purchase.
Get technical support - users encounter problems when using a website, product or service and want to resolve them quickly.
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Top 7 Best Online Chats for Website
Together with Adlook experts, we have compiled a rating of the 7 best online chats in 2024 with a detailed review of each of them. Although most services perform similar functions, some of them still stand out. This may be unique functionality, additional integrations, or simply a user-friendly interface.
Take your time: study all the options, compare the benefits, visit the official websites of the services and test the online chats you like during the free period that most of the services in our selection have. This way, you can make an informed choice and find the best solution for your resource.
In 2024, Jivo sets the bar for other services and is rightfully considered the most popular online chat on the market. Intuitive interface, thoughtful design, a huge number of functions and customization options - all this is Jivo.
7 Best Online Chat Apps for Websites in [year]
What Jivo can do and why you should choose it
Jivo chat unobtrusively reminds you of itself at the right moment and encourages the site visitor to continue the conversation. The online consultant window appears automatically and at the right moment: after a specified time, when visiting again, scrolling the page, hovering over an element, or when the user is about to leave the page.
The chat contains interactive elements: buttons and forms. You can add templates for quick responses, a form for collecting contact information, offer to continue the conversation in a messenger or receive a response by email when the operator is free.
On each page, you can set up different chat buttons: for example, on the main page, offer a consultation, and on the case page, leave a review.
When communicating with users, the same functions are available as in a regular chat: you can send a file, emoji, record a voice message. Response templates for the operator are loaded directly into the application: there is no need to copy them from a third-party document and waste time on this, which is very convenient.
The operator can observe how and what the interlocutor is typing, which also speeds up the response preparation time.
The system supports translation of messages into 90 languages, checks spelling and helps correct errors.
Jivo works great on mobile devices, does not freeze and is displayed correctly in browsers on iOS and Android.
The application allows you to find out who is currently visiting the site, from what device and region, and what exactly the client is looking for.
You can install a chat from Jivo on almost any CMS: WordPress, Bitrix, Joomla, OpenCart, Drupal, Tilda and others. For this purpose, the Jivo website has detailed instructions on installation and setup. There are also articles available that will help you understand how to set up widgets and chat functions, work with users, use the application for operators (Jivo has its own mobile application for responding to chats), as well as integrations with various CRM and third-party services.
Integrations
The service supports integration with Google Analytics and Yandex.Metrica. You can also connect to any other third-party services and messengers via API and more.
Tariffs and prices
Jivo has 4 tariffs, including a free version. The basic tariff (BASE) costs 742 ₽ per month per operator. The professional version (PRO) costs 1117 ₽ per month per operator, and the most complete corporate version (VIP) starts at 2617 ₽ per month per operator. Prices are valid when paying for a license for two years at once. You can evaluate the functionality of any tariff within a 14-day free trial period. A visual comparison table of tariffs can be found on the official website.
For an additional fee, you can additionally connect various tools. These include an AI assistant, Jivo Marketing, Telephony Plus, integration with Avito, and video calls.
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